Common questions, contact channels, and response SLAs.
No. ForgeSignal is an education and analysis tool. We do not execute trades, hold your funds, or connect to your broker account. You place all real trades yourself in your broker app (MT5, cTrader, etc.).
Open Google Play → tap your avatar → Payments & subscriptions → Subscriptions → ForgeSignal → Cancel subscription. Your Pro access continues until the end of the current billing period.
Yes. Within 48 hours of purchase, Google Play processes the refund automatically. After 48 hours, email support@forgestudiofx.com with subject "Refund Request" and the reason. See our Terms of Service §4 for details.
In the app: Settings → Account → Delete Account. Your account and all personal data are deleted within 30 days. Tax/billing records may be retained up to 10 years as required by Vietnamese law.
28 forex pairs + gold & silver (XAU/USD, XAG/USD) across timeframes H1, H4, D1, W1, Monthly, plus M15 on Pro. Shorter sub-hour timeframes and crypto / indices / US stocks are on the roadmap, not available today.
Signals fire when the rule conditions in your strategy are met against live market data. Backtest statistics shown for each strategy reflect performance against up to 10 years of historical data (1–10 years depending on your tier) — they do not guarantee future results. Always verify a signal and place orders only at your own broker.
Prices come from institutional-grade market-data providers, the economic calendar and news from a financial-data provider, and AI Coach responses are generated by a leading third-party AI provider.
Yes. All traffic is encrypted with TLS 1.3. Data at rest is encrypted with AES-256 in our cloud database. We never log passwords, payment info, or one-time codes. See our Privacy Policy for full details.
Email support@forgestudiofx.com with a description of the bug, the steps to reproduce, and your device model + Android version. We respond within 24 hours on weekdays.
Please disclose responsibly to security@forgestudiofx.com. We respond to security reports within 48 hours. We do not yet run a paid bug-bounty program but will publicly acknowledge contributors who help us improve security.